We’re sorry to hear you’re looking at how to return something to us, but here’s how you can do it:

If you’ve received a faulty item (we’re very sorry about this), please contact us with an explanation and photos to support this.

If you’re returning something because you’ve changed your mind, contact us with order number and details of the item you wish to return, so we can log this on our system. We’ll send you an email to confirm we have approved this. Once you’ve received this email, send your items back to the below address.

Some items are not available for return. You can find the list of these items on our full returns terms & conditions, which can be read here: [LINK]

ALLPOP Returns
2 Sopwith Park
SP10 3TS

Please note, if you are returning an item from outside the United Kingdom, we recommend that you write “RETURNS” clearly on the outside parcel. This can often prevent parcels being held up in customs for longer than necessary.

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